You don’t want to log in to Cruise Control, but want to keep track of delays? Then, alert mails are an option in order to be informed about delays at the port of loading (POL) or port of discharge (POD). The advantage of alert mails is that the customer can determine its own deviations after which a shipment is deemed delayed. For example, the customer could wish to receive an alert mail from a deviation of plus 3 days at the POD. Each alert mail contains a customer reference, a link to the Cruise Control Portal and it can be sent to various e-mail recipients. How this works is explained in the following section:
Shipment milestones of different qualities are used in order to calculate deviations at POL or POD. Usually, the milestones ETS Confirmed (POL) and ETA Confirmed (POD), which reflect confirmed milestones towards the FMS customer, are used as baselines. The baselines are then compared to milestones ETS Current (POL) and ETA Current (POD), which contain dynamic information and adapt to the carrier’s delay tracking. If the calculated deviation then reaches or exceeds customer´s defined number of days, delay alert mails are triggered automatically. To set up alert mails for your customer(s), please contact the Customer Solutions Team.

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