In order to professionaly conduct import bookings we use an integrated booking workflow which enables structured communication between the destination office and the respective origin office or agent. All recurring steps of the booking communication are done via workflow task. The data exchanged within the process is saved in a structured way and fed into the shipment in our ERP system. The typical steps within the workflow are:
- Supplier contact
- Agent provides booking options
- Forwarder confirms or refuses booking options
- Agent places booking with the carrier
- Agent confirms booking according to the prior negotiation
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